What payment methods do you accept?
We accept all major credit cards.
When am I charged for an order?
You are charged for your order at the time your order is placed regardless of the stock availability of an item. For instance, if you order an item that is a pre-order, you are charged at the time you place the order. We do not accept delayed payments, sorry.
How do I change my shipping/billing address?
If your shipping/billing address was incorrect at the time your order was placed, please send the correct address to email@example.com as soon as possible.
Once an order has been shipped, we are no longer able to update your shipping address.
Orders can be processed in less than 24 hours, so alerting us to an address change as soon as possible will help ensure you receive your package in a timely manner.
Can I add to my order or combine orders?
We appreciate your business, and would love to accommodate as much as we can for you, but recently due to the high volume of orders (thanks to you!) we are not able to accommodate modifying orders or shipping options once an order is placed. If you would like to order additional items, they must be separate orders.
We are not able to combine orders to save on shipping once an order has been placed as well. Thanks for your understanding!
There was an item missing from my order.
Was your missing item a preorder item? It’s possible that you paid for separate shipping for that item and that it will be coming later.
If you are just missing an item on your order, contact firstname.lastname@example.org with the order confirmation email attached or a photo of the invoice you were sent so that we can easily access your order information and we will send you the missing item.
I can’t find an answer to my question.
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