“Where are my records?”

How might the current coronavirus situation affect my order?

That depends.

The Be With web shop is open and orders are being packed and shipped as normal. All of our pre-orders are still on schedule and we will ship them as soon as we can. We’ll let you know if anything changes.

UK orders are being delivered as usual.

However, for any orders shipping outside the UK we are not able to keep up-to-date with what is happening with any customs restrictions or with the local postal systems around the world.

If your order has not arrived yet please allow some extra time for it to be delivered, especially if you know that your local postal service is not able to work as normal.

Why has the release date for your pre-order changed?

We are given provisional dates by our pressing plant and unfortunately these can change. As soon as a release date changes we will update the website and let you know by email.

Has your order shipped?

Orders that can be immediately fulfilled will be processed and and then shipped within 72 business hours, Monday through Friday 9am to 5pm, excluding public holidays. For orders placed around the holiday season, please allow extra time for processing orders. A notice will be posted on the website if shipping of orders will be delayed.

Once an order is placed on the website you will receive an order confirmation email for the purchase and a second email once the order has been shipped.

Where is your order?

Once your package has been shipped, you will receive a shipping confirmation email.

Have you not received an email about your order?

Check your spam folder.

You did not provide Be With Records with an email address.

Your order has not been shipped yet.

How long will it take for your order to arrive?

Shipping times will vary depending on where you live. Shipping via Royal Mail first class international can take anywhere from 2 weeks to over a month due to customs clearances.

Customers in Asia and Australia typically will have the longest waiting times for their items to arrive.

To ensure quicker shipping times, consider upgrading the shipping method to a faster option.

It has been over a month and your package has still not arrived?

The package may be caught at customs and is still being processed.

The package may be at your local post office waiting to be picked up. Call your local post office. The package may have been returned to sender.

The sorting office says your package was returned to sender?

In the case that your package was sent back to Be With Records, we will contact you when the package arrives and discuss further action.

If your package was returned because of a mistake on our part, we will confirm with you and then attempt to resend the package.

If your package was returned because you have provided an inaccurate address (i.e. you moved and did not update your address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we will require that you pay additional shipping costs to resend the package.

If you have any other inquiries regarding the status of your order, email us :